What are your Shipping Rates?
We are currently offering FREE shipping on all orders over $75. For all other shipping rates, please see our Shipping page.

What is your Return Policy?
We at NFLmerch.com guarantee that only the highest quality products will be shipped to our customers. NFLmerch.com prides itself on customer service and we assure that you will be satisfied with your order. In any event that you are not satisfied, please feel free to contact us, and we will do our best to correct the problem. Contact us for exchange options if you've experienced shipping damage. Any products returned without prior consent may be subject to a 20% restocking fee. If products are returned from an order in which the customer has taken advantage of our free shipping offer and the remaining order cost is under $50 after said return, the customer will be required to pay for the shipping cost of the remaining order total.

Can I cancel my order?
We’re sorry, orders can not be cancelled once they have been completed due to our prompt order fulfillment. We apologize for any inconvenience and hope that in most cases our faster processing times work to your advantage.

Do you charge sales tax?
Sales tax will be added only to orders placed by residents of Wisconsin.

What is the Preferred Customer List?
Enter your email address on the home page and receive a newsletter occasionally informing you of new products and prices. Some emails will contain a coupon password giving you access to exclusive special offers and sales! You may unsubscribe at any time by clicking on the "Unsubscribe" link in any email you receive from us.

What if the item I want has an out-of-date design or logo?
In the rare event of NFL product design changes or team logo changes, we reserve the right to substitute the purchased item with a similar item of equal or better quality in the new design, i.e. the new 2011 design.

What is your privacy policy?
NFLmerch.com will NEVER release your information to a third party.
NFLmerch.com gathers personal information only to allow us to process your orders and to provide an enhanced and more personalized shopping experience. By using our web site, you consent to the collection and use of information by us for the purpose stated above.

Is my information secure?
Our web site encrypts your credit card number prior to transmission over the Internet using 128-bit secure socket layer (SSL) encryption technology via Go Daddy. We have also partnered with leading payment gateways Authorize.Net and Paypal to accept credit cards and electronic check payments safely and securely for our customers. NFLmerch.com does not store your credit card information. View our Security Details Page.

Questions or comments?
NFLmerch.com welcomes feedback. Please feel free to Email your comments and questions using the form on the Contact page.

NFLmerch.com is in no way affiliated with the National Football League and no affiliation is implied or intended.
All National Football League Team logos are registered trademarks of the respective teams.